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Terms of Use

Thank you for visiting our website www.21gourmetstreet.com ("Website") which is owned and operated by M/s. Ventura Gourmet Foodstuff Trading LLC, a limited liability company incorporated under the Department of Economic Development (DED), Dubai - United Arab Emirates, and having its registered office at #597-1011, Dubai Investment Park - 2, Dubai - United Arab Emirates, PO Box 30924, hereinafter referred to as "Company" [which expression shall, unless it be repugnant to the context or meaning thereof, include its successor or successors and assigns].

This electronic record is generated by a computer system and does not require any physical or digital signatures.

Use and access to this Website are governed by and subject to the Terms & Conditions provided herein. If you do not agree to these terms, or if you do not agree with our privacy policy, which is available here, please do not use the Website or any services offered by the Website. Your visit, dealing, transacting and/or otherwise using this Website shall be treated as you run conditional acceptance of these Terms & Conditions in entirety. Terms & Conditions shall be treated as legally binding and enforceable agreement between the Company and you. If you do not agree with any of these Terms & Conditions or all of these Terms & Conditions, then you should stop dealing with and/or initiate and do any transaction on this Website.

The information, products, and services including but not limited to shopping services, search services and any and/or all other services of whatsoever nature, offered on this Website, whether now known or hereafter developed, is solely for the User's information and subject to the User's acceptance without modification of the terms, conditions and notices contained herein and should not be considered as a substitute for professional advice. User's use of the Website and/ or services is subject to the additional disclaimers and caveats that may appear on the Website. The Company, its affiliated companies, associated companies, subsidiaries assume no responsibility for any consequence relating directly and indirectly to any action and inaction that the User takes based on the information, services, Products (as defined hereinafter) and other materials offered on this Website. While the Company strives to keep the information relating to the various Products offered on this Website accurate, complete and up-to-date, the Company, its subsidiaries, affiliates, and associated companies cannot guarantee, and will not be responsible for any damage and/or loss related to, the accuracy, completeness or timeliness of the information.

The Company may change, suspend or discontinue the Product(s) at any time, including the availability of any feature, database, and content on the Website. The Company may also impose limits on specific features and services and restrict User's access to parts or all of the services without notice and liability to the Users.

In this Agreement (as defined hereinafter), 'Company' and 'User' have been collectively referred to as "Parties" and individually as "Party."

1. Definitions

The words and phrases used in these terms are defined as under unless repugnant to the context or meaning thereof:

"Agreement" shall mean the agreement between the Company and the User with terms and conditions as provided herein and includes the Privacy Policy, Disclaimer, and all the schedules, appendices, and references mentioned herein with all such amendments as effected by the Company from time to time.

"Company" shall mean Ventura Gourmet Foodstuff Trading LLC 

"Product (s)" shall mean any item for sale on the Website for consideration.

"User" / "Users" shall mean any person/persons or legal entity (-ies) who visits, uses, deals with or transact at www.21gourmetstreet.com in any way.

Website shall mean www.21gourmetstreet.com, a website owned and operated by the Company for facilitating online transactions.

2. Eligibility

Any person who is above eighteen (18) years of age, transacting in UAE Dirhams (AED) and competent to enter into a valid contract under the law of United Arab Emirates shall be eligible to visit, use, deal and/or transact at the Website. If User is not competent to enter intoa valid contract then the User is prohibited to visit, use, deal and/or transact at the Website. User’s visit, dealing and/or transaction at the Website shall be treated as User’s representation that User is competent to enter into valid legal contracts under the law of United Arab Emirates

3. Amendment of Terms

The Company is entitled, at its sole discretion or as may be required by law, to amend these Terms & Conditions anytime without any prior intimation to anybody. User shall be responsible for reviewing and becoming familiar with any such modifications/amendments from time to time and shall be bound to this Agreement as amended by the Company from time to time. Use of the services by User following such notification constitutes User's acceptance of the Terms and conditions of the Agreement as modified.

4. Contents of Website

The Website and its contents shall only be used in accordance with the terms of the Agreement. All Products/materials displayed and/or performed on the Website are protected by copyright, trademark, trade secrets and other intellectual property rights owned by the Company (as applicable), its subsidiaries, or associated companies or its licensors, as the case may be.

The Website is copyright under the UAE Copyrights laws, international conventions, and other worldwide copyright laws.

The Company’s logos, Products, service marks, and names are trademarks owned by the Company (the "Marks"). Without the prior written permission of the Company, or its affiliates or associated companies, User agrees not to display or use in any manner, the Marks. Nothing contained in this Website should be construed as granting, by implication, estoppels, or otherwise, any license or right in or to the Marks.

User's misuse of the Products, material, and Marks on the Website and in its contents, except as provided in this Agreement, is strictly prohibited. The user is advised that the Company will aggressively enforce its intellectual property rights in the Website, it's services and it's contents to the fullest extent of the law, including by seeking appropriate remedies including criminal sanctions solely at User's risk as to costs and consequences.

The content of the Website might vary depending on the area the User wants to be serviced at.

Access to this website does not confer and shall not be considered as conferring upon anyone any license under any of Company’s or any third party's intellectual property rights. No trademark or service mark license is granted in connection with the materials contained on this Website.

References on this Website to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to User and do not in any way constitute or imply Company endorsement, sponsorship or recommendation of the third party, information, product or service.

The user may download or copy the Contents and other downloadable materials displayed on the Website for personal and non - commercial use only. No right, title or interest in any downloaded materials or software is transferred to the User as a result of any such downloading or copying. The Contents and software on this Website may be used only as a shopping resource.

5. Registration Data

User shall be entitled to use the Website for any online shopping transaction with or without getting him / her registered on the Website after furnishing all relevant information relating to User as sought on the Website. User shall be solely responsible for the confidentiality of its User Id and Password.

User shall be solely responsible for the accuracy and correctness of all such details/information given by User during registration or shopping transaction. The Company shall be entitled to cross-verify those details if it deems fit. If the Company has reason to doubt the correctness of any details/information furnished by User or in case any information furnished by the User is found incorrect, false or misleading then the Company shall be entitled to cancel or suspend the registration or shopping transaction of the User permanently or for such period as the Company deems fit.

User shall not (a) select or use a name, User ID, mobile number or email id, of another person with the intent to impersonate that person; or (b) use a User id a name subject to any rights of a person other than User without appropriate authorization. The Company reserves the right to refuse registration or shopping order of, or cancel User id in its discretion.

User agrees and understands that the Company shall not be responsible in any manner whatsoever for:

➢ Delivery of Product at the wrong address furnished by User

➢ Any loss or damage to User due to incorrect, incomplete and false information provided by the User; or

➢ Any deficiency in payment of consideration payable towards the Products purchased on the Website.

User shall further be liable to be prosecuted under applicable laws for furnishing false, incorrect, incomplete and/or misleading information to the Company.

6. Limited User

The User agrees and undertakes not to reverse engineer, modify or copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information obtained from the Website.

User shall not disseminate any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material using the Website.

User shall not use Website to transmit material that encourages conduct that constitutes a criminal offense or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.

User shall not use this Website to gain unauthorized access to other computer systems.

User shall not use this Website to interfere with any other person's use or enjoyment of the Website.

User shall not use this Website to breach any applicable laws;

User shall not use this Website to interfere with or disrupt networks or other websites connected to the Website.

7. Non-Halal Products – Only for Non-Muslim Users 

Non-Halal products are strictly restricted only for Non-Muslim users.

Muslim users are strictly prohibited from consuming content, ordering, making payments and requesting delivery of Non-Halal products. 

The company follows all the guidelines issued by Government of UAE and Emirate of Dubai concerning Non-Halal products. 

Any Muslim user, who deviates from laws related to non-halal products, will do so at their own risk. The company will not be liable for any such events and will follow guidelines provided by Department of Economic Development and Food authorities, Dubai - UAE.

8. Payment Policy

Users may choose Cash on Delivery (COD) option of payment where a User is liable to pay the amount against the Order. Company representatives manage the payment through Cash on Delivery.

User accepts that a third party payment processor hosts payment processing portal and usage of such payment processing portal shall be subject to such additional terms and conditions which such third-party payment processor may prescribe from time to time.

User shall be entitled to use his/her valid credit/debit and any other payment cards, online banking facility to make payment against any transaction being effected at the Website. User shall be bound to use his/her credit/debit and any other payment cards, online banking accounts to make any payment.

In such event, it is the Company’s policy to redirect User to a payment processing portal hosted by a third party payment processor. 21GourmetStreet.com Does Not collect, access, store or process any credit card, debit card, net banking or any other financial information. It is the Users sole responsibility to Read the privacy policy of the Company's payment gateway provider from their website regarding the usage, storage, and protection of users credit card, debit card, &/or net banking information, before submitting/providing access to any such information.  

9. Shipping & Delivery

Subject to the terms and conditions herein, Company shall endeavor to deliver Product with-in stipulated delivery time slot as selected by the User provided on the Website, subject to successful realization of payment made against the said Order and availability of the Product(s).

“On demand” and “On order” products are delivered within the number of days specified against such products. Such products are imported from different countries post-order and delivered.

However, User understands and confirms that the Company shall not be held responsible for any delay in shipment of Product due to circumstances beyond the control of the Company.

The Company, at its discretion, from time to time, may implement policies to compensate customers in case of inordinate shipment delays.

Refer to our "Shipping & Delivery Policy" by clicking here 

10. Order Modification and Cancellation

The user can modify or cancel their Order anytime up to the notification received by them about picking up their order by calling Company’s customer service or visiting the Website. In such a case User would have to pay the extra amount in case the value of the new order exceeds the original order. The company will refund any payments already made by the User for the Cancelled Order or in case the value of the modified order is less than the original order.

If Company suspects any fraudulent transaction by any User or any transaction which defines the terms & conditions of using the website, Company at its sole discretion could cancel such orders. However, the User will be notified in any such case.

11. Replacement and Refund

Any Product purchased from the Website can be returned to the Company within 12 hours. The packaging of the product must remain intact.

In the case of frozen/chilled meat products, seafood, Cheese, Dairy products, fruits and vegetables, customers’ are requested to verify the products while taking delivery. We expect customers to refrigerate the above products within 5 minutes of taking delivery. The Company cannot be held responsible for any product damage/spoilage if the user fails to adhere to standard &/or advised product storing instructions.

In case the User wishes to return any Product, the User shall have the following options: o “Replacement” – User can choose to have Product replaced by placing the “Replacement Order” with the Representative or Company’s call center or through the Website.

➢ “Refund” – Users can also opt for a Refund of the amount paid for while buying the Product by placing the Refund Order with the Company’s Customer Service center.

➢ “Credit Note” – User can also opt for issuing of a credit note which will be in terms of Company’s loyalty reward point’s worth of amount equal to the prices charged for the Product being returned. This Credit Note can be used to shop for Products at the Website at any time in the future.

If the User has opted for Replacement of the Product by placing the “Replacement Order,” Company shall endeavor to arrange the replacement Product of the same description with-in two working days from the date of placing of such Replacement Order. 

In case of Refund Order,

➢ Company shall refund the amount paid by the User directly to the account from which the payment was made within 14 working days of placing the Refund Order.

➢ If the User opts for Credit Note, Credit Note will be credited to User’s registration account on the same day.

➢ In cases of Cash on Delivery, User will be refunded using Cash at the time of pickup arranged for the Product.

Subject to the provisions as set out here-in-above, User hereby agrees and understands that the User can return Product purchased on the Website only to the appointed Company representative.

The user can also opt for a refund of the amount in case of return of Product in the unlikely event of the Company being unable to Replace, as the case may be, the returned Product. For any Refund or Replacement of Product, the relevant provisions of ‘Replacement’ or ‘Refund’ shall apply as given herein.

In case of Replacement / Refund Order, the Company’s Representative will arrange to pick up of the Product to be returned. The user will assist and cooperate fully to return the Product with its manuals, booklets, warranty card, accessories, freebies if any, and packing materials or any other things which were delivered to User along with the Product being returned. At the time of pickup, the User will be provided with an acknowledgment of pick up by the Company’s Representative. The user should retain the said acknowledgment and quote or product the same in all his/her future communications with the Company in this regard.

In case of any return requests arising after 48 hours of delivery of the Product, such requests will be serviced as per the discretion of the Company or according to the warranty terms of the Product.

12. Force Majeure

The Company shall not be liable for any failure and/or delay on its part in performing any of its obligation and/or for any loss, damage, costs, charges and expenses incurred and/or suffered by the User by reason thereof if such failure and/or delay shall be result of or arising out of Force Majeure Event set out herein.

Explanation: "Force Majeure Event" means any event due to any cause beyond the reasonable control of the Company, including, without limitation, unavailability of any communication system, sabotage, fire, flood, earthquake ,explosion, acts of God, civil commotion, strikes, lockout, and/or industrial action of any kind, breakdown of transportation facilities, riots, insurrection, hostilities whether war be declared or not, acts of government, governmental orders or restrictions breakdown and/or hacking of the Website and/or contents provided for availing the Products and/or services under the Website, such that it is impossible to perform the obligations under the Agreement, or any other cause or circumstances beyond the control of the Company hereto which prevents timely fulfillment of obligation of the Company hereunder.

13. Product Disclaimer

The color on the actual Product may vary from the color on the webpage. Therefore, a variation in the Color of Product shall not be treated as any damage or defect in the Product.

All the Products listed on the Website are displayed excluding the Value Added Tax (5%) unless otherwise specified. The prices mentioned at the time of order confirmation will be the price charged at the date of the delivery. Although prices of most of the Products do not fluctuate on a daily basis, but some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery no additional charges will be collected or refunded as the case may be at the time of the delivery of the Product.

The information printed on the product packaging as shown on the product photos on the website, which may include but not limited to Batch Number, Manufacturing Date, Expiry Date and Price, might differ for the product being delivered to you.

14. Warranty Disclaimer

User acknowledges that the Company has no control over, and no duty to take any action regarding which User gain access to the Website and/ or services; what Products, content User accesses and/ or uploads, posts, transmits and/ or otherwise contribute via the Website and/ or services; what effects the Products, content may have on User and/ or any third party; how User may interpret and/or use the Products and/or what actions User may take as a result of having been exposed to the Products and/or content. User releases the Company from all liability for User having acquired or not acquired Products, content through the Website and/ or services. The services, Products, materials, information, content, Website are provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose or non-infringement except as provided in the Warranty Terms of the said Products given by their manufacturer.

➢ Although the Company has taken adequate safeguard, the Company makes no guaranty of confidentiality and/or privacy of any communication or information transmitted on the Website. User's uses this Website and/ or services at his/ her own risk in accordance with Company’s privacy policy.

➢ Changes are periodically made and added to Website and to the information herein. The Company, its subsidiaries, affiliates, and associate companies may make improvements and/or changes to this Website at any time.

15. Governing Law and Jurisdiction

This User Agreement shall be construed in accordance with the applicable laws of United Arab Emirates exclusive of its choices of law principles. The United Arab Emirates Courts shall have exclusive jurisdiction and venue in any proceedings arising out of or related to this agreement, and each party hereby consents to the jurisdiction and venue of such courts.

16. Reviews, Feedback, Submissions

All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to the Website on or by this Website or otherwise disclosed, submitted or offered in connection with User’s use of this Website (collectively, the "Comments") shall be and remain the property of Company. Such disclosure, submission or offer of any Comments shall constitute an assignment to Company of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Company will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments User submit for any purpose whatsoever, without restriction and without compensating User in any way. User agree that any Comments submitted by them to the Website will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. User further agrees that no Comments submitted to the Website will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam". Company does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Website. User agrees not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments they submit. User is and shall remain solely responsible for the content of any Comments they make and User agree to indemnify Company and its affiliates for all claims resulting from any Comments they submit.

User agrees to be contacted from time to time via email, SMS and phone call about offers, deals, and feedback running at www.21gourmetstreet.com

17. Objectionable Material

By using this Website or any services provided on the Website, User may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which may or may not be identified as such. The User agrees to use the Website and any service at their sole risk.

18. Indemnity

User agrees to defend, indemnify and hold harmless Company, its employees, and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon User’s actions or inactions, which may result in any loss or liability to Company or any third party. This clause shall survive the expiry or termination of this User Agreement.

19. Termination

This User Agreement is valid unless and until terminated by either User or Company. The user may terminate this User Agreement at any time, provided that User discontinues any further use of this Website. The company may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny User’s access to the Website. Such termination will be without any liability to Company. Upon termination of the User Agreement by either party, User must promptly destroy all materials downloaded or otherwise obtained from this Website, as well as all copies of such materials, whether made under the User Agreement or otherwise.

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